Privacy Policy
Last updated: September 2026 • Official Woopchat Privacy Notice
1. Overview & Scope
Woopchat ("we", "us", or "our") provides a WhatsApp conversation automation and customer relationship platform. This Privacy Policy describes how we collect, process, store, and safeguard personal information when you use our website, application, APIs, and associated services.
2. Information We Collect
We collect information necessary to operate your WhatsApp automation workspace:
- Account Information: Name, work email address, encrypted password, and organization details when you register.
- Workspace & Session Data: WhatsApp device connection sessions, device phone numbers, authentication keys, and flow definitions.
- Communication Metadata: Message delivery timestamps, recipient identifiers, conversation thread status, and execution logs.
- Integration Tokens: API keys and access tokens you explicitly provide (such as Meta Pixel IDs or UTMify webhook credentials).
3. How We Use Information
Your data is processed strictly to provide, maintain, and optimize Woopchat services:
- Routing incoming WhatsApp webhooks and executing user-configured flow triggers.
- Delivering automated messages, interactive menus, and team inbox handoffs.
- Preventing fraud, abuse, and unauthenticated device pairing.
- Providing customer support and service reliability alerts.
4. Data Isolation & Security
Woopchat utilizes tenant-isolated PostgreSQL schemas and row-level access controls. We encrypt authentication tokens and session keys at rest using industry-standard AES-GCM encryption and in transit via TLS 1.3. We do not sell your personal data or your customers' conversation records to third parties.
5. Contact Us
For inquiries regarding privacy, GDPR, or data processing agreements (DPA), please contact our privacy team at [email protected].