Terms of Service
Last updated: September 2026 • Official Woopchat Customer Agreement
1. Acceptance of Terms
By accessing or using the Woopchat platform, APIs, or dashboard, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
2. Acceptable Use & Messaging Policies
You agree to use Woopchat only for lawful business communication. You explicitly agree not to:
- Transmit unsolicited commercial bulk messages (spam) or engage in unauthorized scraping.
- Violate WhatsApp / Meta Terms of Service, Business Policies, or local telecommunications regulations.
- Send phishing, deceptive, harassing, or harmful content.
- Attempt to disrupt, reverse-engineer, or circumvent workspace quotas or authentication controls.
3. Multi-Tenant Account Responsibilities
You are responsible for maintaining the confidentiality of your workspace credentials, MCP API keys, and device pairings. You are solely responsible for all activities and automated messages executed under your organization.
4. Service Availability & SLA
We strive to provide 99.9% uptime for webhook ingestion and flow dispatching. Scheduled maintenance and upstream provider interruptions (including WhatsApp server maintenance) are communicated transparently via our status page.
5. Termination & Queries
You may cancel your subscription at any time. For questions regarding these terms, reach out to [email protected].